Boxwire


Frequently Asked QuestionsPrivate Feedback . Better Results


  1. What is Boxwire?
  2. Are you a hosted or installed solution?
  3. Can I change the question?
  4. How can I use Boxwire for my business?
  5. Where can I find logos, decals and bookmarks?
  6. How many responses am I allowed?
  7. Will I receive response alerts?
  8. What will my customers see when they visit my feedback URL?
  9. Can I demo the dashboard?
  10. Can I export the survey data?
  11. How long are my feedback results stored?
  12. What's the difference between Boxwire feedback and Traditional Surveys?
  13. What payment types do you accept?
  14. Can I cancel my account?


What is Boxwire?

Feedback is the cornerstone of most successful businesses. The more you understand how your  customers and clients feel about your product or service, the more you understand about where to make improvements that will lead to higher customer retention rates. With Boxwire's online suggestion box, you will receive anonymous online feedback that can be helpful in all areas of your business.
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Are you a hosted or installed solution?

We are a completely hosted feedback system. Boxwire spreads across multiple servers all across the United States. There's nothing to install.
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Can I change the question?

No. Boxwire was built for speed and on-going feedback. Boxwire is not a survey system, feedback is simple and straight forward.
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How can I use Boxwire for my business?

Boxwire can be used in a variety of ways. Display your feedback URL or Boxwire logo on your website, in your brick and mortar store, on newsletters, email signatures, receipts, client statements or any other touchpoints thought your organization to receive feedback 24/7.
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Where can I find logos, decals and bookmarks?

Visit our downloads section to get free logos in various formats.
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How many responses am I allowed?

All our plans include an unlimited number of responses.
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Will I receive response alerts?

Both our Soapbox and Skybox plans allow you to receive instant email and text alerts when a response is submitted.
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What will my customers see when they visit my feedback URL?

Click here to see an example feedback form. Boxwire has a user-friendly interface that allows your customer and employees to submit feedback quickly and anonymously.
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Can I demo the dashboard?

Click here to see an example of our Boxwire dashboard.
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Can I export the survey data?

Yes. You can export data in CSV, Excel and Text formats.
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How long are my feedback results stored?

You have unlimited access to responses, reports, and data exports. We never delete your data!
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What's the difference between Boxwire feedback and Traditional Surveys?

Feedback via Boxwire is basically one-question that respondents can answer with one or two mouse clicks and can be used as an on-going system. Surveys are a series of questions that are designed to extract information from the user but not intended for everyday use. Click here for additional information.
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What payment types do you accept?

We accept all the major credit cards. Visa, MasterCard, American Express and Discover. Your card will be charged on the same day each month thereafter.
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Can I cancel my account?

You can cancel at any time, and we will delete your data upon request. Contact us or drop us and email at support@boxwire.com.
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